Privacy Policy

9wickets pro's Privacy Policy — Your data is our responsibility

How your personal data is collected, where it is stored, and how it is kept secure — it's all clearly explained here. Read our full privacy policy.

Last Updated: January 2026

Why is your data safe with us?

End-to-end encryption

All your personal data is protected with SSL/TLS encryption. No third party can view or alter your information during transmission.

Data Not Shared

9wickets pro never sells your personal data to third parties. Your information is not shared with any other organization for marketing or advertising purposes.

Secure Data Storage

Your data is stored on secure servers that meet international standards. Regular security audits and updates ensure your data remains protected.

Limited Access Policy

Only authorized personnel may access your data, and only to the extent required for their role. Access logs are reviewed on a regular basis.

Your control

You have the right to view, correct, or request deletion of your personal data. You can submit a request at any time through our support team.

Compliance with international standards

9wickets pro follows international data protection standards (GDPR-inspired policies). Our privacy policy is reviewed and updated on a regular basis.

Important: By creating an account or using our services on 9wickets pro, you agree to this privacy policy. Please read the full policy carefully.

Introduction & Scope

The 9wickets pro privacy policy provides a complete overview of how personal data belonging to our users is handled. This policy applies to our website, mobile app, and all digital services.

We believe your privacy is a fundamental right. From the moment you join 9wickets pro, through every transaction and gaming session, we take the utmost care in storing, processing, and protecting your data.

This privacy policy has been prepared in accordance with Bangladesh and international data protection regulations. If you have any questions or concerns about how your data is used, do not hesitate to get in touch with us.

What information do we collect?

9wickets pro collects two types of information from you — what you provide directly, and what is collected automatically.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number Account verification & KYC
Contact Information Mobile number, email address, physical address Account management & notifications
Financial information BKash/Nagad/Rocket number, transaction history Deposit & Withdrawal Process
Gaming Information Betting history, wins/losses, preferred games Service Improvement & Responsible Gaming
Device Information IP address, browser, device model Security & Fraud Prevention

We only collect information that is genuinely necessary to provide our services. We do not collect excessive or irrelevant data.

How is your information used?

9wickets pro uses your information only for specific purposes. Details are outlined below:

  • Account management: To support registration, login, password recovery, and account security.
  • Payment Processing: To process deposits, handle withdrawals, and maintain transaction history.
  • KYC verification: To verify your identity and comply with anti-money laundering (AML) policies.
  • Customer Support: To resolve your complaints or queries and manage support tickets.
  • Responsible Gaming: To detect unusual gaming patterns and apply restrictions where necessary.
  • Promotional Communications: To send you offers and updates only with your consent. You can unsubscribe at any time.
  • Fraud Prevention: To detect the use of multiple accounts or bots and maintain platform security.
  • Service Improvement: To analyze user experience and improve the platform.

We do not sell or rent your personal data to any third party for marketing purposes. This is a core commitment we stand by.

Who is data shared with?

9wickets pro may share your information with the parties listed below under limited and specific circumstances. Data protection standards are upheld in every case:

  • Payment Processor: Only the information necessary to complete deposits and withdrawals is shared with mobile banking service providers.
  • KYC service provider: Approved third-party identity verification providers operating under strict confidentiality agreements.
  • Legal authorities: Disclosure of data is mandatory when required by a valid court order or directive from a regulatory authority.
  • Security Partner: Limited data sharing with industry bodies to prevent cyber fraud and money laundering.

Your data is not shared in any circumstances beyond those listed above. Information shared with third parties is kept to the absolute minimum.

Cookies & tracking technologies

9wickets pro uses cookies and similar technologies on its website and app. These technologies help improve your experience and ensure the platform functions properly.

Essential cookies

Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.

Analytics Cookies

To analyze user behavior and page views in order to enhance our services. Anonymized data is used.

Preference Cookies

Remembers language, theme, and personal preferences to deliver a consistent experience on return visits.

Security Cookies

Used to prevent unauthorized access and CSRF attacks. Essential for keeping your account secure.

You can disable non-essential cookies from your browser settings. However, disabling essential cookies may cause certain platform features to stop working properly.

Data Security Measures

9wickets pro employs multiple layers of security to protect your data. Our key security measures are described below:

1
SSL/TLS encryption

All data transmissions are secured with 256-bit SSL encryption. You can verify this by checking the padlock icon in your browser's address bar.

2
Two-Factor Authentication (2FA)

Identity is verified a second time via OTP or an authenticator app during login and large withdrawals.

3
Regular Security Audits

A third-party security team regularly audits our systems for vulnerabilities and applies necessary updates.

4
Firewall & Intrusion Detection

Advanced firewalls and a real-time intrusion detection system are active around the clock.

5
Data Backup & Recovery

Your data is regularly backed up in encrypted form, ensuring it can be recovered under any circumstances.

In the event of a security breach, we will notify affected users as quickly as possible and take all necessary steps to address the situation.

How long is data retained?

9wickets pro does not retain your data beyond what is necessary. Retention periods vary depending on the type of information:

  • Account information: For the duration the account remains active, and for a minimum of 5 years after closure (as required by law).
  • Financial transaction records: Retained for up to 7 years, as required for AML compliance and financial regulatory obligations.
  • Gaming Log: Retained for up to 3 years. Used for responsible gaming analysis and dispute resolution.
  • Support Conversations: Retained for up to 1 year after the issue is resolved.
  • Cookie data: Automatically deleted at the end of the browsing session or after a maximum of 1 year.

Once the retention period expires, data is permanently deleted or fully anonymized using secure methods.

Your rights

You have the following rights regarding your personal data on 9wickets pro. Contact our support team to exercise any of these rights:

Right to Access Data

The right to know what information we hold about you.

Right to Rectification

The right to request correction of inaccurate or outdated information.

Right to Erasure

Request to delete data where there is no legal obligation to retain it.

Right to Restrict Processing

Request to stop processing data for a specific purpose.

Right to Data Portability

The right to download or transfer your data elsewhere.

Right to object

The right to object to the use of your data for marketing or profiling purposes.

We will respond to any rights request within 30 days of receipt. Complex cases may take up to 60 days.

Minor protection

9wickets pro is intended for users aged 18 and above only. We do not collect or store data from minors under any circumstances.

Age is verified at registration. If an underage account is identified, it is immediately suspended and all associated data is permanently deleted.

If you become aware that a minor is using our platform, please notify our support team.

Policy Changes & Updates

9wickets pro reserves the right to update this privacy policy at any time. Whenever significant changes are made, we will notify you through the following methods:

  • Notice displayed on the website homepage.
  • Sending notifications to the registered email address or mobile number.
  • Consent to the updated policy will be obtained at the next login.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.

This policy's last effective date: January 2026. Previous versions are available on request from the support team.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our dedicated privacy team:

Response Time: Within 30 business days

Join a Safe & Trusted Platform

Your data is fully secure. Open an account with 9wickets pro today and enjoy cricket betting, bingo, sports, and much more.

SSL secured Data Encrypted Licensed 18+ Verified
বাংলা