Let gaming be part of your entertainment, not a burden on your life. 9wickets pro provides a range of tools and guidelines to help you play safely and responsibly.
Our Tools
Decide in advance how much you want to deposit daily, weekly, or monthly. Once the limit is reached, deposits will be automatically blocked to keep your spending on track.
Set a session time limit for how long you play in one sitting. Once that time is up, the system will remind you to take a break or automatically end the session.
If you feel you need a break from gaming, you can temporarily or permanently close your account for a set period. Our support team is ready to help you with this.
You can view your betting history, win/loss record, and spending summary at any time. Understanding your own patterns makes it easier to make informed decisions.
When you are approaching your budget or time limit, 9wickets pro will send you an automatic notification. Getting an early alert lets you make the call yourself.
If you have any concerns about responsible gaming, our support team is always here for you. Providing non-judgmental assistance is our commitment.
Keep in mind: Gaming is for entertainment only. If you feel that playing is having a negative impact on your life or relationships, please seek help.
Responsible gaming means playing consciously, within limits, and for enjoyment — where play never turns into compulsion. 9wickets pro believes that online gaming is a form of entertainment, and every player should enjoy it with their financial situation and mental well-being in mind.
Responsible gaming rests on three core principles — Control, Awareness and Balance. When these three things are in order, gaming stays enjoyable and has no negative impact on your personal or family life.
Responsible gaming at 9wickets pro is not just a policy — it is built into the core of our platform. We want every user to stay healthy and happy in the long run. That is why we have developed tools that give you full control over your own play.
Keep full control over your time and money.
Always stay aware of your own gaming habits.
Maintain a healthy balance between gaming and everyday life.
People often do not realise that their gaming habits are gradually becoming a problem. Read through the signs below carefully — if two or more apply to you, it is time to take notice.
Warning signs — ask yourself:
If you notice these signs, do not be afraid — seeking help is not a weakness, it takes courage. The 9wickets pro support team is here to help you take the right steps.
After logging in to 9wickets pro, you can activate the following safety tools from the "Account Settings" section. They are completely free and can be adjusted at any time.
| Tools | How it works | Takes effect |
|---|---|---|
| Daily Deposit Limit | Sets the maximum amount in BDT you can deposit per day | Instant |
| Weekly Deposit Limit | Controls your total deposits over a 7-day period | Instant |
| Monthly Deposit Limit | Caps your total spending across the entire month | Instant |
| Session Time Limit | Sets a session time limit and prompts you to take breaks | Instant |
| Reality Check | Reminds you at regular intervals of how long you have been playing | Instant |
| Cooling-Off Period | Puts your account on a temporary break for 1 day to 6 weeks | Within 24 hours |
| Permanent Self-Exclusion | Permanently closes the account | Within 48 hours |
Tips: Lowering a limit takes effect immediately. However, raising a limit has a 7-day waiting period — this is intentional, to prevent decisions made in the heat of the moment.
Setting your own gaming limits on 9wickets pro is straightforward. Just follow the steps below:
Log in to your 9wickets pro account using your registered mobile number and password.
Click on your profile icon in the top right corner and select "Account Settings".
Find the "Responsible Gaming" option on the Settings page and click on it.
Enter your preferred amount in the daily, weekly, or monthly limit field according to your budget and save.
Once the limit is set, a confirmation message will be sent to your registered number. The limit will take effect from that point onward.
If you feel you need a longer break, 9wickets pro's self-exclusion feature is here for you. Once activated, you will not be able to log in to the platform or receive any promotional messages.
Your account can be temporarily closed for 1 day, 1 week, 1 month, or 6 months. It will reactivate automatically once the period ends.
To permanently close your account, please contact the support team. A minimum waiting period of 6 months applies before this decision can be reversed.
Contact our support team to apply for self-exclusion. Once submitted, it will take effect within 48 hours and you will receive a confirmation message.
Your balance will remain secure during the self-exclusion period. It will be returned to you at the end of the break or, in the case of permanent closure, in accordance with the applicable terms.
To keep enjoying 9wickets pro over the long term, follow the tips below. They have been put together based on advice from our experienced team:
Remember — the goal of gaming is to have fun. If you feel anxious instead of entertained, that is the right time to take a break.
Start Safe
At 9wickets pro, your safety and enjoyment are both our priority. Open an account today and take advantage of our responsible gaming features.